The Call For Action

The initiative was designed to support a leading billion-dollar international outsourcing company in navigating the disruptive impact of automation and emerging technologies on its core business model.

Key Problems Identified:

• Automation and new technologies were disrupting the traditional outsourcing model, threatening its long-term competitiveness

• A need to digitize current processes and workflows to improve efficiency and reduce dependency on manual operations

• Pressure to innovate and create new value-added services for clients leveraging AI, RPA, and advanced analytics

• A gap in internal data strategy, architecture, and team capabilities required to drive the transformation successfully

Driving Change

Tangram's Solution:

Freddy was appointed as the data advisor for this transformation program, playing a pivotal role in shaping and proving the viability of the initiative. His mandate included developing the reference architecture and data architecture, creating proof-of-concepts (POCs) to validate potential solutions, and supporting the establishment of a robust data team.

In addition, Freddy worked closely with the leadership team to define the strategic direction of the program. By aligning business goals with technology capabilities, the initiative aimed to lay a strong foundation for digital transformation while ensuring that new solutions were scalable and sustainable.