The Call For Action

A service-based laundry business relied entirely on handwritten documentation; delivery forms, billing notes, and customer records. This traditional system created significant operational friction.

Key Problems Identified:

• Lost or misplaced billing records

• Handwritten notes leading to errors and misinterpretation

• Inability to accurately track or resolve disputed or missing items

Driving Change

Tangram's Solution:

Tangram took the lead in driving a service-based laundry company’s digital transformation. As project manager, we collaborated closely with drivers, administrators, and management to ensure alignment and smooth adoption of the new Laundry Operation System (LOS).

The system was designed to modernize operations by digitizing delivery and billing records, enabling real-time tracking of items and orders, and automatically flagging missed or unrecorded deliveries. These features streamlined daily workflows, reduced errors, and improved accountability across the organization.

To support adoption, we conducted hands-on training sessions and collaborative onboarding exercises. This helped the team see the LOS as more than just a replacement for paper. It became a valuable tool that enhanced efficiency and empowered them in their day-to-day work.

By introducing this custom-built system, we successfully transformed a traditional laundry business into a tech-enabled operation. The shift not only elevated internal efficiency but also improved customer satisfaction, strengthening its position as a modern and reliable service provider.